What with staff shortages, strikes and longer queues at passport control (thanks Brexit), flying from A to B is rarely a breeze these days. But you can often avoid a good deal of the chaos if you swerve the most notorious airlines, and now a new survey has revealed the worst short-haul carriers for customer satisfaction in the UK.
In the poll by consumer magazine Which?, Hungarian airline Wizz Air came bottom. It received an average of just one star out of five for seat comfort, boarding experience and cabin environment.
The airline’s overall customer score, meanwhile, was just 48 percent – below Ryanair (52 percent), Eurowings (53 percent) and British Airways (56 percent). The airline flies from eight British airports including London Gatwick, Luton, Birmingham and Edinburgh.
At the other end of the spectrum, Jet2.com had an 80 percent approval rating, with Turkish Airlines coming second (78 percent). The findings were based on a survey of more than 8,000 Brits in October 2022 about their experience of flying over the past two years.
Rory Boland, travel editor of Which?, said: ‘While airlines like Jet2.com have distinguished themselves by offering flyers excellent customer care and a reliable service, too many of their competitors continually fail to measure up.
‘If alternative carriers are available for your route, avoid Wizz Air, as its poor record on customer care means you’re likely to be left high and dry in the event your flight is delayed or cancelled.’
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