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Heathrow has unveiled a £2.3 billion plan to ‘improve passenger experience’

The money will go towards sustainable transport, better passenger assistance and more efficient baggage systems

Amy Houghton
Written by
Amy Houghton
Contributing writer
London Heathrow terminal building and departure lounge
Photograph: kikujungboy CC / Shutterstock.com
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It’s one of the best airports in the world, one of the most connected and one of the very best for pre-flight food and drink. But now Heathrow Airport has ambitions to become even better (and hopefully a bit less stressful). Last week, the airport announced its plan to put a huge £2.3 billion towards enhancing passenger experience.

According to Heathrow’s Investment Impact Report, £1.02 billion will be invested in 2025 with an additional £1.27 billion put aside for 2026. To give you an idea of just how significant all that money is, this is actually the largest private sector transport investment in the UK. It’ll be spread out across several different initiatives. 

Some of the money will go towards the Independent Journeys Project which aims to support travellers who require additional assistance and offer them more autonomous airport navigation. Then there are the Active Travel projects which will promote sustainable transport and encourage cycling and walking between terminals by 2027. 

The upgrades will also include improvements to baggage delivery systems and departure and arrival punctuality. 

Thoman Woldbye, Heathrow’s CEO, said: ‘The announcement confirms that we will continue to invest more than £1bn of private sector cash each year into the airport to deliver facilities our airlines and passengers want, while boosting the UK economy and creating opportunities for businesses up and down the country.’

British Airways is cancelling all flights from London Heathrow to Abu Dhabi.

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